Samsung Galaxy Note 3

Samsung Galaxy Note 3

I have a Samsung Galaxy Note 3.  Recently, I was having a problem with my phone.  Every time I am watching a YouTube videos or a regular video, I could not hear any sounds. It was getting to my nerves when I had to restart the phone for me to able to watch and listen to videos.  Whenever I encounter problems like this, my provider is one call away.

T-Mobile is my network provider since 2013.  I like TMO.  The customer representatives can assist me whenever I needed help with my phone.  Two days ago, I called TMO to help with my phone.  After trying some troubleshooting, TMO decided to send a replacement to my phone. It was pretty quick.  The next day, the phone replacement arrived in the afternoon.

To my dismay, the replacement, too, had a problem. So, TMO and myself tried fixing the problem once again.  After a couple attempts to fix it, they sent me another replacement to the replacement, LOL.   You can see on the picture that I have two boxes. The second replacement came perfect this time.  If my phone is not insurance covered, I don't think I will ever have it replaced.

The phones must be returned within seven days to avoid paying for the entire amount.  Also, there is a $5 shipping fee but attached in the box is the return label.  I think it is fair enough.  This coming Monday, I will have my husband drop the boxes to UPS office.  He goes out in the morning while I still sleep.  I am also hoping that I don't encounter another issue with my phone, but we'll see. =^. .^=

 Next time, I will write a review about the phone.  I am still navigating all the features, though I've had it for almost a year.  My note 3 surprises me every single time.


An update:

OK. So, I had my phone replaced twice in a month. It was going smooth, I thought, until the replacement phone started acting up again.  The screen was turning green and if I make a call, it won't connect but I can receive calls.  Very annoying.  I ended up calling T-Mobile customer service again. That was in in February 2015.  TMO would send another replacement but I said, "Stop sending me a refurbished phone! I want a good working phone! Every time You send a replacement, the phone has different features. I do not want that! I want my "original" phone back! A NEW phone and not a refurbished. And I am not going to pay for the shipping fee. Stop ripping me off, please!" 

I never had problems since I got my "New" phone.  I went to the Philippines last May and did not encounter any problems.  I can say that I am a happy bunny now. =)