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Samsung Galaxy Note 3 |
I have a Samsung Galaxy Note 3. Recently, I was having a problem with my phone. Every time I am watching a YouTube videos or a regular video, I could not hear any sounds. It was getting to my nerves when I had to restart the phone for me to able to watch and listen to videos. Whenever I encounter problems like this, my provider is one call away.
T-Mobile is my network provider since 2013. I like TMO. The customer representatives can assist me whenever I needed help with my phone. Two days ago, I called TMO to help with my phone. After trying some troubleshooting, TMO decided to send a replacement to my phone. It was pretty quick. The next day, the phone replacement arrived in the afternoon.
To my dismay, the replacement, too, had a problem. So, TMO and myself tried fixing the problem once again. After a couple attempts to fix it, they sent me another replacement to the replacement, LOL. You can see on the picture that I have two boxes. The second replacement came perfect this time. If my phone is not insurance covered, I don't think I will ever have it replaced.
The phones must be returned within seven days to avoid paying for the entire amount. Also, there is a $5 shipping fee but attached in the box is the return label. I think it is fair enough. This coming Monday, I will have my husband drop the boxes to UPS office. He goes out in the morning while I still sleep. I am also hoping that I don't encounter another issue with my phone, but we'll see. =^. .^=
Next time, I will write a review about the phone. I am still navigating all the features, though I've had it for almost a year. My note 3 surprises me every single time.
An update:
OK. So, I had my phone replaced twice in a month. It was going smooth, I thought, until the replacement phone started acting up again. The screen was turning green and if I make a call, it won't connect but I can receive calls. Very annoying. I ended up calling T-Mobile customer service again. That was in in February 2015. TMO would send another replacement but I said,
"Stop sending me a refurbished phone! I want a good working phone! Every time You send a replacement, the phone has different features. I do not want that! I want my "original" phone back! A NEW phone and not a refurbished. And I am not going to pay for the shipping fee. Stop ripping me off, please!"
I never had problems since I got my "New" phone. I went to the Philippines last May and did not encounter any problems. I can say that I am a happy bunny now. =)